Ticket and Event Terms and Conditions


We/Our/Us refers to TEDxKingstonUponThames

You/Your refers to the customer


1.1 Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. We reserve the right, at our sole discretion, to cancel tickets that have been resold at a higher price without prior notification or refund and the holder may be refused entry.

1.2 We reserve the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.

1.3 All tickets will be emailed to the email address supplied. Please notify us immediately via email if you do not receive your ticket within 2 hours of purchase.


2.1 It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the email address you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event.

2.2 It is your responsibility to inform us of any change to the email address you provide us with at the time of ordering.

2.3 We reserve the right to change the event programme, performance details and start and finish times at our discretion. Reasonable efforts will be made to notify ticket holders of any changes. 

2.4 We reserve the right to reschedule the performance at our discretion.

2.5 We reserve the right to cancel the performance at our discretion.


3.1 Ticket(s) cannot be exchanged unless the performance is rescheduled (subject to clause 2.4). 

3.2 Ticket(s) will be refunded if the event is cancelled (subject to clause 2.5), minus a 25% non-refundable element. Refunds will be processed subject to clause 3.4. 

3.3 Tickets(s) can only be refunded after purchase at our sole discretion.

3.4 Refunds shall only be made to the person who purchased the tickets and be made using the same payment method as was used to purchase the tickets.

3.5 These terms and conditions do not and shall not affect your statutory rights as a consumer. 

3.6 Booking fees are nonrefundable


4.1 The management reserves the right to refuse admission, and to request any ticket holder to leave the theatre, auditorium and building at any time, at our sole discretion. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.

4.2 The management reserves the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.

4.3 Latecomers may be admitted at a suitable point in the performance at our sole discretion.

4.4 Children aged 17 and under must be accompanied by an adult ticket holder. Event content may not be suitable for children. Content warnings will be provided and it is the adult ticket holders responsibility to determine if the child can attend.

4.6 You must not obstruct any stairway or gangway within a venue and must not affect the enjoyment of the audience and/or the running of the event and/or cause a risk to the safety of the audience or officials.


5.1 We reserve the right to change the seating arrangements in the performance areas at our sole discretion. Reasonable efforts will be made to notify you of any changes. 


6.1 Please switch off mobile phones, muffle coughs, and refrain from eating food during the event to ensure that it is enjoyed by all.

6.2 If you experience problems during the event please contact a steward so that we can do our best to resolve the issue at the time.


7.1 Photography and video is welcomed using a personal smartphone only for short amounts of time. We welcome photos and short video clips being shared on social media to help promote TEDxKingstonUponThames.

7.2 You may be asked to stop recording the event if your photography and video disturbs the enjoyment of people seated near you.

7.3 Recording talks or performances in full is not permitted.


8.1 Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the venue’s liability to you in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the event) shall be limited to the ticket price paid by you.

8.2 Neither we nor the venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by event partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the venue); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or any terms and conditions of the event partner(s).


9.1 TEDxKingstonUponThames will carry out film and sound recording in or around the venue. By purchasing tickets you consent to you and your party being included in any recording, and to its commercial use, distribution and exploitation, without payment.


10.1 Once you have booked tickets for a TEDxKingstonUponThames event, your name and contact details will be held and processed on our box office and marketing databases. From time to time, we will send you information about similar events and activities using the information you have provided. If you do not wish to receive any further information you should unsubscribe from any emails where indicated or alternatively contact us via email at info@tedxkingston.com.

These Terms and Conditions were updated by TEDxKingstonUponThames on 31st October 2021.

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